Shipping policy

Last Updated: October 9, 2026

At Elvadoco™, we are committed to providing a reliable, fast, and transparent shipping experience. This Shipping Policy outlines our shipping procedures, delivery timeframes, and tracking details.

Shipping Rates & Coverage

  • Shipping Cost: Free Shipping on all orders — no minimum purchase required.

  • Delivery Destination: We ship exclusively to physical addresses within the United States (including the 48 contiguous states, Alaska, and Hawaii).

Order Processing & Cut-Off Times

  • Processing Time: All orders are processed and prepared for dispatch within 1–2 business days (Monday through Friday).

  • Daily Cut-Off Time: 5:00 PM (EST) (Eastern Standard Time).

    • Orders placed before 5:00 PM EST are processed the same business day.

    • Orders placed after 5:00 PM EST or on weekends/holidays will be processed on the following business day.

  • Non-Shipping Days: Orders are not processed or dispatched on weekends or U.S. national holidays.

Estimated Delivery Timelines

Stage Estimated Timeframe
Order Processing 1 – 2 Business Days
Standard Transit Time 7 – 12 Business Days
Total Delivery Time 8 – 14 Business Days

Note: Estimated delivery times are indicative and may occasionally be impacted by factors outside our control, such as severe weather events, peak holiday carrier congestion, or logistics delays.

Shipping Process & Order Tracking

  • Carriers & Fulfillment: We partner with leading international logistics providers and local U.S. carriers (including USPS) to ensure safe and efficient delivery from our fulfillment facilities.

  • Order Tracking: Every order includes a dedicated tracking number. Once your package is dispatched, you will automatically receive a shipping confirmation email containing your tracking link to monitor your delivery in real time.

Damaged, Defective, or Lost Packages

  • Damaged or Incorrect Items: If your order arrives damaged or defective, please inspect the package and email us at support@elvadoco.com within 48 hours of delivery with clear photos or videos. We will immediately issue a free replacement or a full refund.

  • Lost or Stalled Shipments: If your tracking number shows no updates for 10+ business days, or if the courier marks the package as "delivered" but you have not received it, please contact us immediately. We will open an investigation with the carrier and send a replacement or issue a full refund.

Returns & Exchanges

For information on how to return an item under our 60-Day Money-Back Guarantee, please consult our full [Return and Refund Policy].

Contact Us

If you have any questions or inquiries regarding your shipment, please reach out to us:

  • Email: support@elvadoco.com

  • Contact Form: [Contact Us Page URL]