Refund policy

Last Updated: October 9, 2026

Thank you for shopping at Elvadoco™. We are proud to offer a 60-Day Money-Back Guarantee to ensure a transparent and worry-free shopping experience. Please review our policy guidelines below for details on eligibility, returns, refunds, and exchanges.

Key Policy Highlights

  • Return Window: 60 days from the delivery date (60-Day Money-Back Guarantee).

  • Restocking Fee: No restocking fees ($0).

  • Return Shipping Cost: Covered by the customer, unless the item arrived defective, damaged, or incorrect.

  • Refund Processing Time: Up to 10 business days after inspection.

Order Cancellations

You may request to cancel your order within 2 hours of purchase by contacting our customer support team. If your order has already been processed or shipped, it cannot be canceled, and you will need to follow our return process after receiving the package.

Return Conditions

To be eligible for a return under our 60-day money-back guarantee, your item must meet the following criteria:

  • Item Condition: Unused, unwashed, and in the same condition as received, with all original tags attached and in its original packaging.

  • Proof of Purchase: A receipt or order confirmation number is required.

  • Non-Returnable Items: Custom or personalized items, sale clearance items, and hygiene-sensitive goods (unless unopened and in original sealed packaging) are not eligible for return.

Note: Please do not send your purchase back to the manufacturer or the address listed on the package without contacting us first. Returns sent without prior authorization will not be processed.

Step-by-Step Return Instructions

  1. Initiate the Request: Email us at support@elvadoco.com within 60 days of delivery with your order number, reason for return, and clear photos or videos if the product is damaged or defective.

  2. Receive Authorization: Our customer support team will review your request and provide a return authorization along with the designated return address.

  3. Pack Your Item: Securely package the item with all original accessories, tags, and packaging, including the return authorization note inside.

  4. Ship the Item: Send the package using a reliable courier service with tracking. You are responsible for return shipping costs (unless the return is due to our error or a defective item).

Refunds

  • Inspection: Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund within 5 business days.

  • Processing: Approved refunds will be automatically credited to your original payment method within 10 business days. (Please note that your bank or credit card company may require additional processing time to post the transaction).

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card issuer. If you still have not received your refund after 10 business days, please contact us at support@elvadoco.com.

Exchanges

We replace items if they arrive defective, damaged, or incorrect:

  • Defective or Incorrect Items: Contact us within 60 days of delivery, and we will cover all shipping fees to send you a replacement.

  • Sizing or Preference Changes: If you ordered the wrong size or color, please return the original item following the standard return process and place a new order online for the desired item.

Damaged, Defective, or Incorrect Deliveries

  • Damaged/Defective on Arrival: Please inspect your order upon receipt and contact us within 48 hours of delivery if the item is broken or defective. We will provide a free return label and offer a full refund or an immediate replacement.

  • Lost Packages: If tracking shows your package has stalled or was not delivered within the expected timeframe, contact us so we can open an investigation with the shipping carrier on your behalf.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

  • Email: support@elvadoco.com

  • Contact Form: [Contact Us Page URL]